Terms and conditions

Terms and Conditions – Hozard B.V.

Last updated: October 9, 2025

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period of 30 days during which the consumer can exercise their right of withdrawal.

  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Hozard.

  • Day: calendar day.

  • Duration transaction: a distance contract relating to a series of products and/or services for which the obligation to supply is spread over time.

  • Durable medium: any instrument that enables the consumer or entrepreneur to store information in a way that allows for future reference and unchanged reproduction of the stored information.

  • Right of withdrawal: the option for the consumer to dissolve the agreement without giving any reason within 30 days of receipt.

  • Entrepreneur: Hozard B.V., hereinafter referred to as “Hozard”.

  • Distance contract: an agreement concluded between Hozard and the consumer within an organized system for the distance selling of products or services, whereby exclusive use is made of one or more means of distance communication.

  • Means of distance communication: means such as the internet, telephone, or email that can be used to conclude a contract without the parties having to be physically present at the same time.

Article 2 – Identity of the entrepreneur

Company name: Hozard B.V.
Address: Augustijnenstraat 26, 6511 KG Nijmegen, the Netherlands
Telephone: +31 (0)85 0640440 (Mon–Fri 12:00–16:00)
Email: info@hozard.com
Chamber of Commerce number: 83184996
VAT identification number: NL862759717B01

Article 3 – Applicability

  1. These terms and conditions apply to every offer, every order, and every distance contract between Hozard and the consumer.

  2. Prior to the conclusion of the contract, these terms and conditions are made available to the consumer.

  3. If the contract is concluded electronically, the consumer can store these terms on a durable medium.

  4. Deviations from these terms are only valid if confirmed in writing by Hozard.

Article 4 – The offer

  1. Hozard describes each product and/or service fully and accurately, clearly stating the price, VAT, shipping costs, and return conditions.

  2. Obvious errors or typos do not bind Hozard.

  3. Images are a true representation of the products offered.

Article 5 – The contract

  1. The contract is concluded as soon as the consumer accepts the offer by Hozard and meets the conditions.

  2. Hozard confirms receipt of the order electronically.

  3. If the contract is concluded electronically, Hozard takes appropriate technical and organizational measures to ensure the security of electronic payments.

  4. Hozard may check the creditworthiness of the consumer and refuse an order for valid reasons.

Article 6 – Right of withdrawal (30-day return period)

  1. The consumer can dissolve the contract without giving any reason within 30 days of receiving the product.

  2. During the cooling-off period, the consumer handles the product with care and will only unpack or use it as far as necessary to establish the nature, characteristics, and functioning of the product.

  3. If the consumer exercises the right of withdrawal, they shall notify Hozard within this period by email at info@hozard.com, stating the order number.

  4. Hozard confirms receipt of the withdrawal notice and provides return instructions.

  5. The consumer returns the product, if possible in its original condition and packaging, within 14 days of the notification.

  6. Returns within the EU are free of charge – Hozard refunds or provides the return label.

Article 7 – Consequences of withdrawal

  1. Hozard refunds all payments, including any delivery costs, within 14 days of receiving the returned goods or evidence of shipment.

  2. The refund is made using the same payment method as the original transaction.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to:
a. products manufactured to the consumer’s specifications;
b. products that cannot be returned for hygienic reasons (such as opened personal care products);
c. digital products or software whose seal has been broken;
d. services that have been fully performed within the cooling-off period with the consumer's prior consent.

Article 9 – The price

  1. The stated prices include VAT and shipping costs.

  2. Prices are not increased during the validity period of the offer, except in case of legal adjustments (such as VAT changes).

Article 10 – Conformity and warranty

  1. Hozard guarantees that the products delivered comply with the agreement and the reasonable expectations of the consumer.

  2. Legal warranty applies: a product must perform in the way the consumer can reasonably expect.

  3. Any factory warranties do not affect the consumer’s legal rights.

Article 11 – Delivery and execution

  1. Hozard fulfills orders with due care and within 30 days of the order, unless otherwise agreed.

  2. If delivery is delayed, the consumer is informed and has the right to dissolve the contract without charge.

  3. The risk of damage or loss remains with Hozard until the moment of delivery to the consumer.

Article 12 – Duration transactions and termination

  1. The consumer can terminate an indefinite contract with a notice period of at most one month.

  2. Trial or introductory subscriptions are not renewed automatically.

Article 13 – Payment

  1. Payment must be made according to the payment methods on the website.

  2. Payment term: at the latest 14 days after receipt of the order, unless otherwise agreed.

  3. In the case of prepayment, Hozard may request up to 50% of the total amount.

Article 14 – Complaints procedure

  1. Hozard has a complaints procedure.

  2. Complaints must be submitted within a reasonable time, fully and clearly described, via info@hozard.com.

  3. The consumer receives a substantive response within 14 days.

  4. The consumer can also submit a complaint via the European ODR platform: https://ec.europa.eu/consumers/odr.

Article 15 – Disputes

  1. Agreements between Hozard and the consumer are exclusively governed by Dutch law.

  2. Disputes may be submitted to the competent court in the district where the consumer resides.

Article 16 – Additional or different provisions

Additional or different provisions may not disadvantage the consumer and must be recorded in writing or on a durable medium.

Article 17 – Amendments

Hozard reserves the right to amend these terms and conditions. The amended terms do not apply to contracts already concluded.

Article 18 – Privacy

Personal data are processed in accordance with Hozard’s Privacy Policy, which can be found on Hozard's Privacy page.