Privacy Policy

Last updated: October 9, 2025

1. Introduction

Hozard B.V. (“Hozard”, “we” or “us”) manages this website and store, including all information, content, features, products and services (the “Services”), with the goal of providing you with a secure and personalized shopping experience.
Our webshop is hosted and supported by Shopify, which helps process orders, payments, and improve the customer experience.

In this privacy policy, we explain how we collect, use, protect and share your personal data when you visit our Services, place an order, or contact us.

By using our website, you indicate that you have read and understand this privacy policy.

2. Personal data we collect

We only collect data that is necessary to provide our services. This may include:

  • Contact details: name, address, email address, phone number.

  • Payment and billing information: account number, payment method, transaction details.

  • Account information: username, password, preferences and settings.

  • Order and return information: products you purchase, return, or exchange.

  • Communication data: messages to our customer service.

  • Technical data: IP address, browser, device type and usage data.

We collect this information directly from you, automatically via cookies, or via our service providers, such as Shopify and our payment partners.

3. Purposes and legal bases for processing

We process personal data exclusively for legitimate purposes and based on the legal grounds as defined in Article 6 of the GDPR:

Purpose Legal Basis
Processing and delivery of orders Performance of a contract
Payments, returns, warranties Legal obligation & contract
Customer service and communication Legitimate interest
Marketing and personalized offers Consent
Security and fraud prevention Legitimate interest
Compliance with laws and regulations Legal obligation

4. Use of personal data

We use your data to:

  • Process and deliver orders;

  • Inform you about your order, return, or warranty;

  • Provide customer service;

  • Manage your account and preferences;

  • Improve our website and Services;

  • (With your consent) send marketing and promotional messages;

  • Prevent fraud or misuse.

5. Sharing of personal data

We only share your data with third parties when necessary for our service delivery, such as with:

  • Shopify (hosting and webshop management);

  • Payment partners such as PayPal, Klarna, Mollie or Billie;

  • Delivery services such as PostNL and Hermes;

  • IT and security service providers;

  • Marketing and analytics partners (with consent).

These parties process personal data exclusively under our instruction and under strict security agreements (data processing agreements).

We never sell your data to third parties.

6. International transfer

Some data may be processed outside the European Economic Area (EEA), for example by Shopify.
We use standard contractual clauses (SCCs) approved by the European Commission or other legally recognized safeguards to protect your data.

7. Retention periods

We do not retain personal data longer than necessary. We apply, among others, the following retention periods:

Data type Retention period
Order and invoice data 7 years (tax obligation)
Customer accounts Until deletion or 2 years after last activity
Customer service messages Maximum 1 year
Marketing consents Until withdrawal of consent
Log and security data Maximum 6 months

After these periods, data is securely deleted or anonymized.

8. Security of personal data

We take appropriate technical and organizational measures to protect personal data, including:

  • SSL/TLS encryption on all data traffic;

  • Secure servers within the EU;

  • Access restriction to customer data;

  • Regular security updates and audits.

Although no system is 100% secure, we do everything in our power to prevent misuse or unauthorized access.

9. Cookies and tracking technologies

Our website uses cookies and similar techniques to improve functionality, analyze usage, and show personalized offers.

You can manage your cookie preferences via your browser settings or via our [Cookie Policy], which explains what types of cookies we use and how to disable them.
(The use of Shopify’s standard cookies is also covered by their cookie policy).

10. Your rights under the GDPR

You have the right to:

  • Access to the personal data we hold about you;

  • Correction of incorrect or incomplete data;

  • Deletion of your data ("right to be forgotten");

  • Restriction or objection to processing;

  • Portability of data to another party;

  • Withdrawal of consent, without this making previous processing unlawful.

You can exercise these rights by sending an email to info@hozard.com.
We will respond within 30 days.

If you believe that we are not handling your data with care, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

11. Changes to this policy

We may update this privacy policy when our services or legislation change.
The most current version is always available on hozard.com, with the date of the last change at the top.

12. Contact details

Hozard B.V.
Augustijnenstraat 26
6511 KG Nijmegen
The Netherlands

Email: info@hozard.com
Chamber of Commerce: 83184996
VAT: NL862759717B01

For questions about this privacy policy or your data, you can always reach us by email or in writing.