Shipping & Returns

Shipping and Returns

At Hozard, we ensure fast, reliable, and free shipping on orders over €50 in the Netherlands, and we offer a seamless 30-day return process.

Free shipping on orders over €50 in the Netherlands

You pay no shipping costs for orders of €50 or more.
Orders below this amount are shipped at a low flat rate, which is clearly stated before finalizing your order.
All packages are shipped with Track & Trace via PostNL, so you can track your order in real time.

Delivery from our European warehouse

All products are shipped directly from our central European warehouse.
We deliver to the Netherlands, Belgium, Germany, France, Italy, and Spain.
Delivery takes place from Monday to Friday.

Orders placed on business days before 5:30 PM are processed the same day and typically delivered the next business day (within the Netherlands).
For deliveries outside the Netherlands, the delivery time is typically 2 to 4 business days.

Reliable delivery via PostNL and Hermes

Packages are delivered personally to the recipient.
If no one is home, a second delivery attempt will be made.
If delivery is unsuccessful, the package can be picked up at the nearest PostNL or Hermes point.

Every order includes a Track & Trace code that allows you to monitor the status of your delivery.

Returns: simple and free

You have the right to return or exchange products within 30 days of receiving your order, without providing a reason.
Returns are completely free of charge within the EU.

To register a return, send an email to info@hozard.com stating:

  • your order number

  • the reason for the return (optional)

Our service team will assess your request and send return instructions and a shipping label within 24 hours.

Return procedure (RMA process)

  1. You will receive return instructions and a return label by email.

  2. Pack the product carefully, preferably in the original packaging.

  3. Drop the package off at the indicated shipping point.

  4. Once the return shipment is received, you will receive a confirmation by email.

We only accept returns that have been registered via our RMA process.
Returns without prior registration cannot be processed.

Return conditions

To be eligible for a refund or exchange, the product must:

  • be complete (including accessories and manuals);

  • be undamaged;

  • be in the original packaging if reasonably possible;

  • not be excessively used or assembled.

We reserve the right to refuse returns that do not meet these conditions or that show clear signs of use.

Refund

Upon receipt and inspection of the returned shipment, the purchase amount will be refunded within 4 business days using the same payment method used to place the order.
In accordance with the law, refunds will be processed no later than 14 days after withdrawal.

For payments made with a (partial) voucher, the amount will be refunded in the form of store credit.
For exchanges, the difference in price will be settled separately.

Status of your return

As soon as we have received your return, you will receive a confirmation by email.
Please note that internal processing can take up to 24 hours after the Track & Trace indicates that the package has been delivered.
Have you not received a confirmation after 4 days? Please contact our customer service team at info@hozard.com.

Customer service

Do you have questions about shipping, delivery, or returns?
Contact us via info@hozard.com or by phone at +31 (0)85 0640440 (business days 10:00–18:00).