Refund policy

You can cancel your purchase within 30 days of receiving it, without giving a reason. If your order arrives in several parcels, the 30 days count from the last one. Returns within the EU are free. If you return something from outside the EU, you pay the cost of sending it back.

How it works

• Let us know within 30 days that you want to cancel, by email to info@hozard.com or using the model withdrawal form at the bottom of this page. Please include your order number. You can also exercise your right of withdrawal online at https://hozard.com/en/pages/overeenkomst-herroepen or through the “Withdraw from contract” link at the bottom of every page. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
• We'll confirm and send you return instructions. Within the EU, you also get a free return label.
• Send the product back within 14 days of telling us, complete and in its original packaging if possible.

Refund
We refund what you paid, including standard delivery costs, within 14 days of hearing from you, using the same payment method. We may hold back the refund until we have the product back or you have shown us that you sent it, whichever comes first. If you chose a more expensive delivery option than the cheapest standard option, we do not refund the difference. If you paid fully or partly with a voucher, you get that amount back as store credit.

Trying the product
You may inspect and try the product as you would in a shop. If you have used it more than needed to establish its nature, characteristics and functioning, we may deduct the loss in value from the refund. You can still cancel the purchase.

Exceptions
The right of withdrawal does not apply to sealed products that are not suitable for return for hygiene reasons once the seal has been broken after delivery. It also does not apply to products made to your specifications. See Article 8 of our terms and conditions.

Exchanges
Would you rather have a different product? Say so in your email. We settle any price difference separately.

Product not working properly?
Contact us at info@hozard.com. Our service team will first check whether the problem can be solved remotely. If not, we'll send you a return label. By law, you are entitled to a product that does what you can reasonably expect of it. In addition, Hozard offers a 2-year warranty against manufacturing defects on all products, which does not limit your statutory rights. See Article 10 of our terms and conditions.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To: Hozard B.V., Augustijnenstraat 26, 6511 KG Nijmegen, the Netherlands, email: info@hozard.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.