Terms of service

Terms and Conditions: Hozard B.V.

Last updated: 4 November 2026

Article 1: Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period of 30 days during which the consumer can exercise the right of withdrawal.

  • Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with Hozard.

  • Day: calendar day.

  • Continuing performance contract: a distance contract relating to a series of products and/or services for which the delivery obligation is spread over time.

  • Durable medium: any means that enables the consumer or trader to store information and consult it later without changes.

  • Right of withdrawal: the consumer's option to cancel the contract within 30 days of receipt without giving reasons.

  • Trader: Hozard B.V., hereinafter referred to as “Hozard”.

  • Distance contract: a contract concluded between Hozard and the consumer within an organised system for the distance selling of products or services, using only means of distance communication.

  • Means of distance communication: means such as the internet, telephone or email that can be used without the parties being physically present at the same time.

Article 2: Identity of the trader

Company name: Hozard B.V.
Address: Augustijnenstraat 26, 6511 KG Nijmegen, the Netherlands
Phone: +31 85 064 04 40 (every day from 10:00 to 18:00)
Email: info@hozard.com
Chamber of Commerce (KvK) number: 83184996
VAT identification number: NL862759717B01

Article 3: Applicability

  1. These terms and conditions apply to every offer, every order and every distance contract between Hozard and the consumer.

  2. These terms and conditions are made available to the consumer before the contract is concluded.

  3. If the contract is concluded electronically, the consumer can store the terms and conditions on a durable medium.

  4. Deviations from these terms and conditions are only valid if confirmed in writing by Hozard.

Article 4: The offer

  1. Hozard describes each product and/or service completely and truthfully, clearly stating the price, VAT, shipping costs and return conditions.

  2. Obvious mistakes or typing errors are not binding on Hozard.

  3. Images are a true representation of the products offered.

Article 5: The contract

  1. The contract is concluded as soon as the consumer accepts Hozard's offer and meets the conditions.

  2. Hozard confirms receipt of the order electronically.

  3. If the contract is concluded electronically, Hozard takes appropriate technical and organisational measures to ensure the security of electronic payments.

  4. Hozard may check the consumer's creditworthiness and refuse an order on reasonable grounds.

Article 6: Right of withdrawal (30-day return period)

  1. The consumer can cancel the contract within 30 days of receiving the product without giving reasons. If an order is delivered in parts, the period starts on the day after the consumer receives the last part.

  2. During the cooling-off period, the consumer handles the product with care and only unpacks or uses it to the extent necessary to establish its nature, characteristics and functioning. If the consumer handles it more than that, the consumer is liable for the resulting loss in value and Hozard may deduct it from the refund. The consumer keeps the right of withdrawal.

  3. The consumer informs Hozard of the withdrawal within the cooling-off period by a clear statement, for example by email to info@hozard.com, preferably stating the order number. The consumer may use the model withdrawal form at the bottom of the return policy, but is not obliged to. The consumer can also exercise the right of withdrawal online at https://hozard.com/en/pages/overeenkomst-herroepen or through the “Withdraw from contract” link at the bottom of every page of the website. If the consumer uses this online feature, Hozard will send an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

  4. Hozard confirms receipt of the withdrawal notice and provides return instructions.

  5. The consumer returns the product within 14 days of the notification, complete and in its original packaging where possible.

  6. Within the EU, returns are free of charge and Hozard provides the return label. For returns from outside the EU, the consumer bears the cost of returning the product.

Article 7: Consequences of withdrawal

  1. Hozard refunds all payments, including the delivery costs, without undue delay and no later than 14 days after the day on which the consumer informed Hozard of the withdrawal.

  2. Hozard may withhold the refund until it has received the product or until the consumer has shown that it has been sent back, whichever is earlier.

  3. If the consumer chose a more expensive type of delivery than the cheapest standard delivery, Hozard does not refund the additional costs.

  4. The refund is made using the same payment method as the original payment, unless the consumer has expressly agreed to another method. The refund is free of charge for the consumer. If all or part of the payment was made with a voucher, Hozard refunds that part as store credit.

Article 8: Exclusion of the right of withdrawal

The right of withdrawal does not apply to:
a. products made to the consumer's specifications or clearly intended for a specific person;
b. sealed products that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery;
c. sealed audio or video recordings and computer software whose seal has been broken after delivery;
d. services that have been fully performed within the cooling-off period, if the consumer expressly agreed in advance to the performance and acknowledged that the right of withdrawal would then be lost.

Article 9: The price

  1. Prices stated include VAT. Delivery costs are shown before the order is completed.

  2. During the validity period of the offer, prices are not increased, except for statutory changes (such as VAT changes).

Article 10: Conformity and warranty

  1. Hozard guarantees that the products delivered comply with the contract and the consumer's reasonable expectations.

  2. The consumer's statutory rights apply: a product must do what the consumer may reasonably expect of it.

  3. In addition to the statutory rights, Hozard B.V., Augustijnenstraat 26, 6511 KG Nijmegen, the Netherlands, gives a 2-year warranty against manufacturing defects on all products bought on hozard.com, from the date of delivery. The warranty is free of charge, applies in all countries hozard.com delivers to and applies to orders placed from 4 November 2026. If a manufacturing defect appears in that period, Hozard repairs or replaces the product free of charge. The consumer does not have to prove that the defect was already there at delivery. If a product develops a fault in that period, Hozard assumes it is a manufacturing defect, unless Hozard shows that the fault has another cause. The warranty only applies to normal use. It does not cover damage caused by use in an environment outside the product specifications, damage caused intentionally or damage caused by force majeure. This text also appears on the warranty page. The consumer can claim under the warranty via info@hozard.com, stating the order number and a description of the defect. This warranty does not affect the consumer's statutory rights. If a product does not conform to the contract, the consumer is entitled, free of charge, to repair or replacement and, in certain cases, to a price reduction or termination of the contract. These rights remain in place even if this warranty does not apply or has ended.

Article 11: Delivery and performance

  1. Hozard delivers with care and no later than 30 days after the order, unless agreed otherwise.

  2. If delivery is delayed, the consumer will be informed and has the right to cancel the contract free of charge.

  3. The risk of damage or loss lies with Hozard until the moment of delivery to the consumer.

Article 12: Continuing performance contracts and termination

  1. The consumer can terminate a contract of indefinite duration with a notice period of no more than one month.

  2. Trial or introductory subscriptions are not renewed automatically.

Article 13: Payment

  1. Payment must be made using the payment methods offered on the website.

  2. Payment term: no later than 14 days after receiving the order, unless agreed otherwise.

  3. In the case of advance payment, Hozard may request no more than 50% of the total amount.

Article 14: Complaints procedure

  1. Hozard has a complaints procedure.

  2. Complaints must be submitted within a reasonable period, fully and clearly described, via info@hozard.com.

  3. The consumer will receive a substantive response within 14 days.

Article 15: Disputes

  1. Contracts between Hozard and the consumer are governed by Dutch law. A consumer whose habitual residence is in another country retains the protection of the mandatory provisions of that country's law.

  2. Disputes may be submitted to the competent court in the district where the consumer lives.

Article 16: Additional or deviating provisions

Additional or deviating provisions may not be to the consumer's disadvantage and must be recorded in writing or on a durable medium.

Article 17: Changes

Hozard reserves the right to change these terms and conditions. The amended terms do not apply to contracts already concluded.

Article 18: Privacy

Hozard processes personal data in accordance with its privacy policy.

Legal guarantee

Official EU notice: legal guarantee

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

More about your rights on Your Europe (europa.eu) Open the notice at full size