An alarm system for your campervan

Hozard lists five alarm systems as suitable for a campervan: the 4G Alarm System, Package A Plus V2.1, Package D V2, S Pro and X Pro. Every control panel works with a 4G SIM card. Without Wi-Fi you get alerts by SMS and phone call (GSM). Only with the 4G Alarm System does the app also work over 4G.

Which alarm systems mention a campervan?

The word campervan appears in the product information for five packages.

Package	What the product information mentions	Without Wi-Fi	App
4G Alarm System	homes, warehouses, holiday homes, campervans and other places where a fixed internet connection is not always available	By the app (4G), SMS and calls	Smart Life, also over 4G
Package A Plus V2.1	homes, offices, warehouses, holiday homes and campervans	By SMS and calls (GSM)	Smart Life, over Wi-Fi
Package D V2	homes, offices, warehouses, holiday homes and campervans	By SMS and calls (GSM)	Smart Life, over Wi-Fi
S Pro	homes, offices, warehouses, holiday homes and campervans	By SMS and calls (GSM)	Helio Pro, over Wi-Fi or network cable
X Pro	homes, offices, warehouses, holiday homes and campervans	By SMS and calls (GSM)	Helio Pro, over Wi-Fi or network cable

For Package A V2.1, Package B V2 and Package C V2.1, the product information mentions a home, a house or every household. A campervan is not mentioned there. You can see all packages side by side on the page Which alarm system suits you?.

What happens in a campervan without Wi-Fi?

The control panel uses the 4G SIM card. If the Wi-Fi drops or there is none, the panel sends alerts by SMS or calls you. The alerts then arrive on your own phone.

The app works differently per package. Only with the 4G Alarm System does the app also work over 4G, so you can arm and disarm the alarm in the app without Wi-Fi. With the other packages the app works over Wi-Fi, and with S Pro and X Pro also over a network cable. If the Wi-Fi or the network cable (LAN) drops on S Pro or X Pro, the hub switches to 4G after about 1 minute, as long as it has a valid SIM card, for calls and SMS only.

You can also arm and disarm the alarm without a phone, depending on the package:

4G Alarm System: touchscreen and 2 remote controls.
Package A Plus V2.1: keypad with PIN code, 2 remote controls and 2 RFID tags.
Package D V2: PIN code on the panel, 3 remote controls and 3 RFID tags.
S Pro and X Pro: keypad with PIN code, 2 remote controls and 2 RFID tags.

S Pro contains 4 door and window sensors, 2 motion sensors, 2 remote controls, 2 RFID tags, 1 keypad and 1 hub (the control panel). X Pro contains 8 door and window sensors, 4 motion sensors, 1 smoke detector, 2 remote controls, 2 RFID tags, 1 keypad and 1 hub.

How do you insert the SIM card?

Without a SIM card you get no SMS and no calls. Here is how to do it:

Turn off the PIN lock on the SIM card, for example by putting the card in another phone for a moment.
Insert the SIM card in the panel.
Wait at least 5 minutes for the device to find the mobile network and get a signal. Depending on coverage, this can take a while.
Once the panel is connected, you receive alerts by phone call or SMS.

The 4G Alarm System panel has a slot for a nano SIM card. Package A Plus V2.1 has a slot for a micro SIM card. With S Pro and X Pro, switch the hub off first. The SIM slot there is under the back cover, in the battery compartment, and takes micro SIM cards. For a nano SIM card you may need a SIM adapter there. With Hozard there is no mandatory subscription and no monthly fee. To send SMS messages and make calls, the SIM card needs an active plan or enough credit. The steps per package are in the manuals for the 4G Alarm System, Package A Plus (which uses the Package A manual) and S Pro and X Pro.

How do you get an alert when the alarm goes off?

On every panel you can set up to 10 phone numbers. On the 4G Alarm System you enter them in the Phone menu. Next to each number you switch the phone icon and the envelope (SMS) on or off. When the alarm goes off, the panel first sends SMS messages to the numbers you have set up, in the order you set them up. Then the panel starts calling, beginning with the first number. If that number does not answer after three calls in a row, the panel calls the second number. If someone picks up, the remaining numbers are not called.

With Package D V2 you switch calling and SMS on or off for each number. This is covered in the Package B, C and D manual.

What can the 4G Alarm System do without Wi-Fi?

This package also uses the mobile network for the app. It supports the European 4G bands B1, B3, B5, B7, B8 and B20. You can also arm and disarm the panel by SMS, as long as the firmware is version 1.0.20 or higher. You send the command for Away, Home or Disarm, and the panel sends an SMS back when it has worked. The panel only listens to a phone number that you have set in the panel. You can also arm and disarm Package A Plus V2.1 by SMS, with the same firmware requirement. The commands are in the Package A manual.

The package contains 2 motion sensors and 4 door and window sensors, a 7-inch touchscreen and 2 remote controls. You can buy extra sensors and accessories.

Where can you go with questions about your campervan?

The product information does not explain the power supply in a campervan or how to fit components in a vehicle. If you have a question about this, contact customer service: 7 days a week from 10:00 to 18:00, by phone on 085-0640440 or by email at info@hozard.com. Answers to other questions are in the FAQ. You can read more about the company from Nijmegen on About Hozard.